goban Platform Privacy Notice
This page describes what we collect when you use goban and how we keep that data protected. When you open an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank, or play live-dealer games, we collect information about you. We use that information to verify your identity, process your transactions, and provide customer support.
We do not sell your personal data to third parties. We do not share your gaming history with advertisers. We do not use your information for marketing without your consent. Our privacy practices are designed to protect you while we operate our platform in compliance with applicable law.
Read this notice to understand what data we collect, how we use it, who has access to it, and what rights you have over your information.
What Data We Collect on goban
We collect information in three categories. First, account information: your name, email address, phone number, date of birth, and residential address. We ask for this when you open an account on goban. Second, payment information: the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), your transaction history, and deposit and withdrawal amounts. We collect this to process your transactions and prevent fraud. Third, activity information: which games you play, how long you play, your betting patterns, and your results. We collect this to improve our platform and provide customer support.
We also collect technical information: your IP address, device type, browser type, and the pages you visit on goban. This helps us understand how players use our platform and identify technical issues.
We do not collect your password in plain text. We store it encrypted so that even our staff cannot see it. We do not collect your payment card details directly—payment processors handle that information, and we receive only confirmation that your transaction succeeded.
We collect only what we need
Our goban account verification requires your name, email, and phone number. We don't ask for unnecessary personal details, and we don't store data we don't use.
How We Use Your Data
We use your data for five main purposes. First, account management: we verify your identity, process your deposits and withdrawals, and manage your account settings. Second, fraud prevention: we analyze your activity to detect suspicious behavior and protect your account from unauthorized access. Third, customer support: we use your information to respond to your questions and resolve issues with your account or transactions.
Fourth, platform improvement: we analyze how players use goban to identify bugs, improve our mobile app, and add features that players want. Fifth, legal compliance: we keep records of your transactions and account activity to comply with applicable regulations in jurisdictions where we operate.
We do not use your data for marketing unless you opt in. We do not sell your information to third parties. We do not share your gaming history with advertisers or data brokers. Your privacy on goban is protected.
Third-Party Processors and Data Sharing
We work with third-party processors to run goban. Our payment processors (the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) receive your payment information to process your deposits and withdrawals. Our hosting provider stores our servers and databases. Our customer support platform stores your support tickets and messages.
These third parties are bound by confidentiality agreements. They cannot use your data for their own purposes, and they cannot share it with other companies. We choose processors that meet high security standards and comply with data protection regulations.
Our servers may sit outside your jurisdiction. If you're in Jakarta, Surabaya, Bandung, Medan, or Semarang, your data may be processed in other countries. However, we apply the same privacy protections regardless of where your data is stored. You retain all rights over your information.
Your data on goban
- We collect your name, email, phone, and payment information to run your account
- We use your data for account management, fraud prevention, and customer support
- We do not sell your data or share it with advertisers
- Third-party processors handle payments and hosting under strict confidentiality agreements
- You can request access to or deletion of your data anytime
Your Rights and Our Commitments
You have the right to access your data. You can request a copy of all information we hold about you on goban. You have the right to correct your data if it's inaccurate. You have the right to delete your account and request that we erase your personal information, subject to legal retention requirements.
You have the right to object to how we use your data. If you don't want us to analyze your activity for platform improvement, you can opt out. If you don't want marketing emails, you can unsubscribe. We respect your preferences.
To exercise any of these rights, contact our support team through the goban app or website. We will respond to your request within a reasonable timeframe. We do not charge for access or deletion requests.
Cookies and Tracking
We use cookies on goban to remember your login, store your preferences, and track how you use our platform. Cookies are small files stored on your device. They help us provide a better experience—for example, so you don't have to log in every time you visit.
You can disable cookies in your browser settings, but this may affect how goban works. Some features may not function properly without cookies. We recommend keeping cookies enabled for the best experience.
We do not use cookies to track you across other websites. We do not share cookie data with third parties. Our cookies are used only to improve your experience on goban.
Data Security
We protect your data using encryption, secure servers, and access controls. When you log in to goban or make a deposit, your connection is encrypted so that no one can intercept your information. Our servers are protected by firewalls and monitored 24/7 for suspicious activity.
Our staff can access your data only when necessary to provide support or manage your account. We use two-factor authentication to protect our internal systems. We conduct regular security audits to identify and fix vulnerabilities.
However, no security system is perfect. If we discover a data breach, we will notify you and take steps to minimize harm. We encourage you to use a strong password and enable two-factor authentication on your goban account for extra protection.
Data Retention
We keep your account information as long as your account is active. If you close your account, we retain your data for a limited period to comply with legal requirements and resolve any outstanding disputes. After that period, we delete your personal information.
We keep transaction records longer than account information because we must comply with financial regulations. These records are kept secure and are not used for any purpose other than legal compliance.
Jurisdiction and Changes to This Policy
Our services are available only where local law permits. Users are responsible for verifying that access and use of goban comply with their own jurisdiction's law. This privacy notice applies to all users of goban, regardless of location.
We may update this privacy notice from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by email or through the goban app. Your continued use of goban after changes means you accept the updated notice.
If you have questions about our privacy practices or want to exercise your rights, contact our support team. We're available in English and Indonesian to help you understand how we protect your data on goban.