goban Account & Payment FAQ

KYC (Know Your Customer) verification requires a valid government-issued ID document and proof of address. Accepted ID documents include a national ID (e-KTP), passport, driver's license, or military ID—the document must show your full name, date of birth, ID number, and expiration date (if applicable). For proof of address, provide a utility bill, bank statement, or official letter dated within the last three months showing your name and residential address. Upload clear, colour copies of both documents through your goban account dashboard. Do not crop or edit images; both the front and back of your ID must be visible. Verification is automated and typically completes within 24 hours. If verification fails, we'll notify you of the reason and allow you to resubmit. Keep your documents current; if your ID or address changes, update your KYC records. Verification must be completed before you can deposit or withdraw funds.

goban does not charge fees on deposits or withdrawals. However, your payment provider (bank or e-wallet) may charge fees. For example, if you deposit via bank transfer using mobile banking, local payment, online payment, or e-wallet, your bank may charge a transfer fee. E-wallet providers like mobile banking, local payment, online payment, e-wallet, or mobile banking may also charge a small transaction fee when you transfer funds to goban or receive funds from us. These fees are determined by your payment provider, not goban—we do not collect or control them. local payment transfers via certain banks may be fee-free. Before depositing, check your bank or e-wallet app for any applicable fees. The amount you see in the goban deposit form is the amount we will credit to your account; any fees charged by your payment provider are separate. On withdrawal, the amount we send is what you requested—we do not deduct platform fees. Your payment provider may deduct fees when crediting the funds to your account.

Yes, you can use multiple payment methods on your goban account. During deposit, choose from online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. Each time you deposit, you can select a different method. However, withdrawals must be processed to the same payment method you used for your most recent deposit—this is a security measure to prevent fraud and money laundering. If you want to withdraw to a different method, you must first make a new deposit using that method. For example, if your last deposit was via mobile banking, your withdrawal will go to local payment. If you then want to withdraw to your online payment account, deposit via e-wallet first, and your next withdrawal will go to mobile banking. You can link as many payment methods as you need; there is no limit. Virtual accounts (if available) can be created for deposits and withdrawals independently.

Live-dealer tables feature real dealers in a studio. You place bets on blackjack, roulette, baccarat, Dragon Tiger, and other card or wheel games. The dealer's actions determine the outcome in real time—you watch via multiple camera angles and can chat with the dealer. Our live studios stream 24/7 with low-data mobile optimization. Slot games are computerized reels (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). You spin the reels, and the result is determined instantly by our random number generator (RNG). Slots do not involve a live dealer. Both categories have different minimum/maximum bet limits, different odds, and different RTP (return-to-player) rates. Live tables offer transparency (you see the dealer and physical cards/wheel); slots are faster-paced and require no dealer interaction. Choose live tables for a social experience and slots for speed and convenience.

Our odds for Liga 1, Piala AFF, and other football tournaments (Champions League, Premier League, Piala Indonesia) are set by our risk management and trading team. Odds reflect the probability of each outcome as well as the margin we take. Odds move in real time based on incoming bets and match conditions—if one side receives heavy betting, odds shift to balance our risk. Odds are quoted in decimal format (e.g., rules) and apply at the moment your bet is placed. Once your bet is accepted and confirmed, that odds are locked. If odds change before you place your bet, you'll see the new value. Odds vary by market (match winner, over/under goals, corner bets, etc.) and are adjusted for team strength, form, injuries, and other factors. We do not publish our exact odds-setting model. During live betting, odds update every few seconds to reflect match events (goals, red cards, substitutions). If a match is postponed or cancelled, affected bets are voided and stakes returned according to our terms.

We offer esports betting on Mobile Legends, Free Fire, and PUBG Mobile—the most popular esports titles in Southeast Asia. Markets include match winner, map winner, first blood, total kills, and tournament bracket betting. Odds and markets vary by tournament and match. Mobile Legends esports has professional leagues (MPL) and international tournaments; we cover major events and qualifying rounds. Free Fire has similar league and tournament coverage. PUBG Mobile esports includes professional play and seasonal events. Esports odds move quickly based on team performance, roster changes, and recent results. Minimum and maximum bet limits apply, just as they do for football and live-dealer games. Esports bets are settled within minutes to hours of the match conclusion, depending on tournament format. If a match is postponed, cancelled, or rescheduled, affected bets are voided and stakes returned. Check the goban app or website for current esports fixtures and available markets.

We use encrypted connections (HTTPS) to protect all data between your device and our servers. Your password is never stored in plain text—we hash and salt it using industry-standard cryptography. We recommend enabling two-factor authentication (2FA) on your account, which adds a second security layer when you log in. With 2FA enabled, you must enter a code sent to your phone or generated by an authenticator app, in addition to your password. We monitor all account activity for suspicious patterns and can lock your account if we detect unauthorized access attempts. Never share your login credentials with anyone, including goban staff. If you suspect your account has been compromised, change your password immediately and contact support. We do not ask for your password via email or chat. Keep your personal devices secure—use strong passwords and maintain up-to-date antivirus software. If you use a shared device, always log out of goban after your session.

If you forget your goban password, click "Forgot Password?" on the login page. Enter your registered email address, and we'll send you a password-reset link. Check your email inbox and spam folder for the link. The link is valid for 24 hours. Click the link to open a form where you set a new password. Make sure your new password is strong (at least 12 characters, with uppercase, lowercase, numbers, and symbols). If you don't receive the email, wait a few minutes and request a new link. Still nothing? Check that you're using the correct email address associated with your goban account. If you need help, contact our support team by email with your account username and registered email address. Support will verify your identity and help reset your password. Do not reply to phishing emails claiming to be from goban asking for a password. We will never ask for your password via email.

Our services are available only in jurisdictions where local law permits online gaming and sportsbook operations. We do not operate in jurisdictions where online wagering is prohibited. You are responsible for verifying that access and use of goban comply with your jurisdiction's laws before you register or deposit funds. Many Southeast Asian countries have jurisdiction-specific rules; some permit gaming with licensed operators, others do not. If you are outside a supported jurisdiction, goban may block your access or restrict your account. Using a VPN to circumvent geographical restrictions violates our terms. If you are unsure whether goban is legal in your area, consult your local government or legal counsel. We cannot provide legal advice. Our Legal Notice page lists the jurisdictions where our services are available. If your access is blocked, it is because your detected location falls outside our service area. We do not offer refunds for accounts terminated due to jurisdiction violations.